This website is specifically for inCompass panellists with software installed on their smartphones or carrying a device provided by Ipsos. If you are a member of the inCompass Diary Panel, please click here.

What Next?

Install the MediaCell App

Please click on the following site on your main smartphone to install the app:

Install Apple iOS Smartphone

Full instructions on the process can also be found here.

What happens next?

Step 1: The App will ask you for an activation code. This will be sent you in an SMS shortly after you install the app. Just click the code in the SMS, or copy and paste it, to activate the MediaCell app. Then just accept all the prompts and the app will register itself with the inCompass Panel. This can take up to 30 minutes to complete.

Step 2: Once the app registration is complete, you will need to set the amount of time you want to allow the mic to operate, this is a crucial part the research so please set it to the maximum time.

Step 3: We also need you to install a VPN profile that allows us to capture the websites you like to visit and the apps you use on your phone. The link for the VPN will be sent you once you have succesfully installed the MediaCell app. Then just ensure that the MediaCell app is always running and simply use your smartphone as you normally do and carry it with you at all times.

Step 4: If you told us about other devices you use (e.g. a tablet, laptop, etc.), in the next few days we will send you another email. This will have instructions on how to download another app (the “inCompass app”). This collects which websites and apps you use on those other devices. As a thank you for carrying your smartphone with the MediaCell App and VPN and keeping the inCompass app installed on your other devices you will receive a £10 online voucher for every month you take part!

When will I receive my online vouchers?

After your first month on the panel, assuming you have installed MediaCell App and inCompass VPN on your smartphone and inCompass on your other devices, you will receive your £20 online vouchers. You will then receive £10 for every month that you keep the apps installed and running. If we do not receive any data during a full month then the £10 may be withheld for that month.

Your monthly online vouchers will be emailed to you in the first week of each new month. Your first payment will depend on when you complete the installation on your devices. If you are fully installed before the 21st of the month, then you will be included in that month, after the 21st means you will receive your vouchers after 1 full calendar month. Please note that you will receive an Amazon voucher by default. If you would prefer to receive a Marks & Spencer voucher then please contact our helpdesk as shown in the details below. The vouchers can take up to 2 weeks to arrive.

More questions?

Browse through the rest of our panel help site by clicking here or on the inCompass icon at the top of the page.

You can contact us by:


Phone: 0808 1295701

SMS: 0750 7308591